RM
Reenesh M

1 reviews | Active since Nov 2012

27 Jul 2018, 12:48

Dont order Nandos online for delivery - you will not get your full order.....*******!

I ordered Strips and rice and a can of Liqui fruit using the Nandos online ordering facility. The order was 1 x Strips and rice (R47) and 1 x Liquifruit. (R19) plus an additional delivery fee of R25.

The order was delivered without the Liquifruit. The Nandos in questions was Waterfall drive thru in Midrand. I called the Nandos helpline and explained the situation. The gentleman told me that Waterfall Nandos would call me to rectify.

Nandos, you take my money (online prepaid), don't deliver full order, then when i call the helpline, you promise that you would rectify and don't delivery on your promise because i have not received a follow up call.

This is *******!

0
Replies (2)
Nando's
Nando's's reply27 Jul 2018, 17:48
Official

Good Day Reenesh

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

Kind Regards

Musa Skosana

RM
Reenesh M's update04 Aug 2018, 08:06
Reviewer Update
Got a Generic response from Nandos (Musa Skosana). Blasé response with more marketing than anything else really. Still Nandos has not addressed my problem. This is nonsense!