WB
Werner B

1 reviews | Active since Oct 2014

18 May 2018, 10:58

Dont know the difference between Lemon and herb and hot

So i purchased food from Nando's ruimsig last night asking for lemon and herb, as i received my food it was so hot it was not edible. I called Nando's complaining that the food is not Lemon and herb and received and apology and was promised a new batch would be made ensuring the correct order this time, received the second set of food just for it to burn again, poor children couldnt eat the food with how badly it was burning. Please do not offer Lemon and Herb if you dont know how to make it.

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Replies (1)
Nando's
Nando's's reply18 May 2018, 15:26
Official

Dear Werner,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)