DOLOLO FOOD
I placed an order with Nandos Canterbury Crossing at 18:08, made a payment online- received an sms immediately that my food will be in my hands around 19:00, 19:00 came and went. I decided to go and check with the securities at the gate to see if perhaps the delivery guy came and left, nothing. I started calling the store the number rang and rang, advising me that I will be transferred to the next available agent, DOLOLO. Took a taxify up to the store to see what the delay was, I get there and the store is closed, lights the **** out. Not even someone cleaning. No message on the website, no message on the IVR. Call Centre says its fine they will refund me my money what about my time, effort, taxify trip, phone bill and me working my entire shift without eating??????????? I implore you to check my bank statement and see how much money I spend on you monthly for me to get this type of service.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)