1 reviews | Active since May 2013
DO I STILL WANT MY ORDER???
I cannot believe the service I got from Nandos Ormonde today. At 7.15p.m I placed an online order. . It said delivery time is 8.15p.m.. during this time I called the call center 3 times to ask if the store has electricity and was told all in order. I eventually managed to call the store and spoke to Thulani who said he would call me back and he didn't. When I called him back to ask what was going on I was asked to hold and the phone was put down on my ear. I then called again and he answered. He said they had problems and "IF I STILL WANT MY ORDER HE WILL SEND IT" does it occur to your staff that if someone pays for an order online that they should actually make sure it is delivered cos the customers have paid for it???? Look at my number on your system and see what a frequent customer I am... sorry But you have definitely lost this customer due to pathetic customer service !
Dear Sameera,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Dear Sameera,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)