1 reviews | Active since Mar 2019
Dissatisfied customer
Recently I had written a review about the poor portions I received when it came to the nandos liver. I also complained that the other items that I had ordered didn't even have the usual nandos flavour. They were dry and really disgusting.
The nandos head office then called to apologise and said we will receive a call from nandos ladysmith (the square). I impatiently awaited the call as I felt they needed to up their game and I wanted to let them know how horrible the food was. Few days went by and head office contacted me again to find out if nandos ladysmith contacted me. I let them know that I hadn't received any call yet.
Yesterday at 13:05 I received a call from nandos ladysmith. The manager, Sihaw was on the line and apologised sincerely and told us to come in store at around 5-6pm and he would redo our entire order free of charge to show that their food can taste awesome.
When I arrived at the nandos at 6, firstly they told me that Sihaw just left. 2ndly I waited almost 15 minutes for the other manager to assist me. She was sitting in her office. When we does come eventually she says that Sihaw did not tell me to come in store, there's a misunderstanding and that he needed to check with another manager about the meals. 3rdly when I insisted that he did phone and tell us to come in, she wanted to see on my phone if he really did!!!! What kind of behaviour is that????!
Eventually she went to phone Sihaw again and took another 15 minutes.... She comes back eventually saying that she called me a few days earlier apologising for the horrible meal. Like come on, I would know if someone phoned me from this nandos!!! The only call I received was from Sihaw after I got 2 calls from the head office.
Anyways she insisted that they called etc and cannot give the meal to us as they cannot "afford" to. All she can give is a starter liver.
So we as the public can "afford" to buy disgusting food from nandos but they cannot to redo the meal!!!! What s****s does this lady have as a manager!!!! Totally wasted almost 45 minutes of mine and I still left unhappy, unsatisfied and definitely angry for making me come to the store for no damn reason!!!!
Totally disappointed with you nandos and your manager Mpho!
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)