sG
shaaista G
1 reviews | Active since May 2019
30 May 2019, 11:23
Dissastisfied customer/food dry and raw
I love Nando's but after yesterday I have to think twice about getting it again. After a long day and lissing for it the whole weekend my family and I decided to go to the Nandos drive thru in lenasia,placed our order for spicy rice with chicken strips,kiddos meal a burger and chips and just a regular burger for take away,get home hungry just to take one bite the spicy rice was so dry it wasn't even funny then took a bite of the chicken strips just to find they were not grilled properly tasted abit raw the colour was even so white same with the burgers ...I am very disappointed as usually they are up to standard this was a very bad experience
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Nando's's replyOfficial
30 May 2019, 14:04Dear Shaaista ,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply30 May 2019, 14:04
Official
Dear Shaaista ,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)