Disrespected, Disappointed

Today at 16h00 I ordered a meal through Nando's call centre. The order (2800) was made at Columbine Square. The eta was 17:05, then at about 17h00 I received a call advising that the order won't be delivered. The Nando's staff member advised that I try Southgate Nando's of which they had closed for online orders. I then contacted the customer care, the agent called Columbine branch to sort the matter out with the manager (Norma). Norma admitted that they made a mistake for not informing me earlier that I was out of their delivery radius, then she promised to deliver the order. Later she (Norma) called to advise that the order was on the way, should the driver get lost I must give directions.

The a very rude driver called and said I must meet him halfway because he's not coming to my place at this time (just before 19h00). I said the manager promised delivery, the driver said if I need my food I must come for it or else he's going back.

I called Nando's Columbine and told Norma what had happened, she called her senior Nomsa Ncube who was very rude. She told me to forget about the order. To make matters worse when I asked her position, she said she's a PATRA of which I don't what is that. I DIDN'T RECEIVE THE MEAL I ORDERED, I'm very disappointed with Nando's customer service