Dispicable manager! Nandos Corlet drive

Worst experience ever. Zwakele the manager on duty deserves to at least be disciplined for they way she handled us tonight. I have never seen such blatant disrespect worse coming from a manager, she is clueless on how to handle customers.

1. We ordered a full chicken and specially asked thst it not be cut in pieces. What we got was cut in pieces and you could see was not from the same chicken, looked like kiddies pieces. Nevermind ehat the pieces were not even equivalent to a full chicken. We then went back to ask for the uncut full chicken.

2. We get looks from guy in driveway to see who's complaining. After sizing us up, hey give us a bad we half heartedly open it to check if the chicken was uncut. A few minutes later after getting home we open the bag and see an entire piece missing. It was clearly cut.

3. We drive back, after stating we have been up and down, now for the 3rd time, we get no apology. Instead Zwakele insists that there was an extra piece she put herself in the bag earlier. We let her know there was none. She insists she did, then says that she saw us open the bag in the car. I say yes we were checking if it's uncut and drove off. We did not inspect the whole chicken and could not see the bottom piece was cut. She then insisted we were wrong. What alarms meis while we were explaining the situation, she kept walking away from us and eventually kept gojbf back and forth with my sister. I couldn't believe her behavior. She did not listen, she kept talking back, and was rude in her attitude towards us. This is not up to pat with management skills. She went as far as to go tell the guy at the grill to give us another chicken, when he asked which one she said 'ay angazi'. And that was the last she attended to us. The kitchen man had to pack the chicken after that no one was concerned to speak to me at all after my sister had walked away. I remained and had to ask one of the waiters a lady to please open irso I could make sure it was fine, she helped me quickly but then walked away. I attempted to pack in the paperbag a whole chicken with a torn paperbag when we open to check it, no one bothered to offer me another bag and was left to attend to myself.

Send her to me if nandos cannot train this lady and her staff, I know exactly how customer service should be, this was a direct disrespect and undermining of people after sizing them up. Since we were not offered an apology I would like a phone call and apology if no one thinks we deserve one then we can really see how we can teach you to value customers. Contact me to see the pic we have.