MM
Masabata M
1 reviews | Active since May 2016
22 Nov 2017, 11:02
Dishonesty
I ordered a big meal on Monday 20th of November 2017 & the lady on the phone told me that the bill is R 1 270.00 so when the delivery guy came I had exactly the same amount. So I counted my meals because normally I would get that there's something short. Then the delivery guy took the R1270 & he left. After a few minutes I realised that he didn't give me my slip, so I called back Nandos to give me my slip. Later the guy gave me the slip & I realised that the bill says R1070 so I called back Nandos & they said the driver will come back. So the next day Tuesday I went back to Nandos to demand my R200 extra I accidently gave the driver so the mangers there told me the driver is out, but he will bring it back to me at work. So instead I get a call from the manager telling me that the driver did not take the R200 & I should take this matter further. My manager called back Nandos to try resolve the matter & the Nandos manager said they will call us(company) back, but till today 22nd of November2017 he hasn't. I feel that the driver is very dishonest because he knew very well that I gave him extra cash, hence he didn't give me my slip in the first place.
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Nando's's replyOfficial
22 Nov 2017, 15:16Dear Masabata,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Best regards,
Nando's's reply22 Nov 2017, 15:16
Official
Dear Masabata,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Best regards,