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Nomsa N
1 reviews | Active since Sept 2016
31 Jan 2018, 13:29
Disgustingly filthy
So I went to Nando's in Hatfield on Saturday for lunch. First of all there are 3 tills available but for some reason only one is used to take orders. After placing an order we went to sit down, let me tell you, we couldn't find 1 single clean table to sit at. All tables had filthy dishes and dirt which needed to be cleared but no one seemed bothered to clean it. Even the manager couldn't be bothered, clearly she has no control on her staff and lets them do whatever. How are we expected to enjoy our meal when there are dirty dishes at almost every table! I suggest nando's higher management do surprise visits at this restaurant.
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Nando's's replyOfficial
01 Feb 2018, 08:50Good Day Nomsa Nkosi
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Kind Regards,
The Nando's Customer Care Team
Best regards,
Nando's's reply01 Feb 2018, 08:50
Official
Good Day Nomsa Nkosi
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Kind Regards,
The Nando's Customer Care Team
Best regards,