Disgusting Treatment at Nandos Jean Avenue (Centurion)

I have to share my experience with Nandos Jean Avenue on Friday the 31st of May 2018. I would like to firstly start by saying i am a regular customer, and this is not an isolated incident. They regularly forget to include an instruction like "Extra sauce" and they also regularly forget to put in a roll. While these are small irritations, they should not be overlooked. I have on a previous occasion been made to wait 45 minutes in a parking spot for my meal that was ordered from the drive through because the staff forgot about me, i called and complained to the "manager" and received an empty apology. The incident on the 31st of May was unacceptable, I ordered via telephone order, when i got to the store i was refused service by the normal cashier and asked to stand in the collections line. the Collections cashier was busy with another customer who complained that the food is untidy and that sauce and gravy is leaking out of the boxes , he proceeded to tell her that it is because of the way it is dished. Her exact words were " That's disgusting" but she proceeded to take the food and leave anyway. After taking my order, the cashier ran to the back for 30 minutes, without a word. The cashier at the main till was very busy with orders, and completely ignored me. After 30 minutes of waiting i asked the packing staff to assist, i was also greeted with an attitude there. They looked at the screen and found my bag which had been there the entire time! I had called, to avoid having to wait and then i had to wait 30 minutes and deal with rude staff anyway.

It is unfortunate that this is the level of service Nandos provides and i am utterly disappointed. The fact that the staff are rude amplifies the incompetence of the staff. As a customer i can deal with a mistake, but there is no replacement for good customer service which thus store clearly lacks!

I hope that senior franchise management can look at the behavior of this store and rectify it as it is an utter disgrace.