1 reviews | Active since May 2017

23 Jul 2021, 19:53

Disgusting service/ ****** meat

I am very appalled that this is now happening to me the second time, I ordered two 1/4 legs meals and only to find out that the chicken is raw /******. Nandos jean crossing never seems to amaze!!! I now have to eat the chips,rolls and cold drink ;( how messed up is that!!! If the restaurant is about to close how about you guys don’t take orders than inconveniencing me like this. When I complained on the app I’m being told that next time take a clear picture imagine, should you have gotten my order right I would have not complain. I will never ever eat from Nandos no more as you guys don’t own up for your mistakes R80 refund does not fix anything my order was R186 and I had bought something I was craving for and now it’s become my worst nightmare. Basically I’m being told here’s R80 and shut up !!! Not acceptable I’m very angry right now

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Replies (2)
's update24 Jul 2021, 16:09
Reviewer Update
Thank you for the response and looking forward to the way forward as I’m very appalled by the experience
's update25 Jul 2021, 07:12
Reviewer Update
I just keep thinking about this experience and the chicken is still in my fridge!!! What is worse when I complaint on the app who ever was dealing with it said to me next time send a clear picture ? no apology at all imagine that, and their compensated me R80 and I told them it’s not about the money it’s about the inconvenience caused to me as I was not able to eat the chicken, you guys need to send someone to come collect this raw chicken, I get very upset when I open the fridge and see the chicken you, when I go through the reviews I see this is a norm!!! Very very appalled by Nandos....

Something needs to be done about this , I will not let it go, what I will do next is take the chicken back to that store and cause a sense!!!