Disgusting service ever

I phoned Nando's Lambton at 16h58 to place an order and of which my order was taken and which was 3 Salads and potato wedges. I recieved an sms to say i will recieve my order at 18h02 which will be an hour later and to my suprise its only salads that i placed and ask myself why does it have to be an hour. An hour passed by and i called in asking as to how far my is and a guy by the name of Duno or Dino responded to say my order is still in the shop and he doesn't have a driver that moment however i should expect my order in the next 10 minutes. I waited again to call back again to be told i should wait for another 3minutes and that 3 minutes turned out to be another long wait that resulted in me having to call them again and what made more more frustrated is to be asked is my order still not there i mean really will i call in if i have already have my order. When i finally recieve my order t was 18h40 after one our 40 minutes really for a shop that's not even 5 minutes away from my place. seriously Nandos is that the best you can offer ??? . What makes it worse the other salad wasn't fresh the lettuce looks and feel too old ... I wasnt really worth waiting as i ended up not enjoying my food . My question to Nando's lambton . Is this how you treat all your customer that make delivery order? If i didn't call in and waste my airtime for more than 4 times was i going to get my order as promised ? and You driver called to say he is at my gate and when i went to the gate there was no one... What kind of game are you playing? Do we have to beg and make calls more than 4 times to get attention? I'm very angry with the service that i got and i never thought Nando's can pull a fast one on me like that. i was really looking forward to enjoying my meal with my family and it turn out to be a disastrous meal ever , i wonder if Dino know how to use a watch? I need to know why as i used to love Nando's and now it seems like after this event it wont be my first choice anymore