Disgusting service!!!!!

Disgusting service received from Nandos Leaping Frog! Placed an order via Uber eats at 18:08 on Thursday the 22 July and they received the order and an Uber driver was allocated to collect. Whilst tracking the order it was being wrapped up for 1 hour 30 mins and we attempted to phone 25 times to find out was happening with our order and kept getting cut off. Eventually at 19:50 we received ordered cancelled and order cannot be fulfilled which is unacceptable considering we had placed an order almost 2 hours beforehand. Not to mention we order from them at least 3 times a week and the order is consistently wrong?