DISGUSTING SERVICE BY ZENILAKHE CASHIER!

Nando's Oxford East London - 09/11/2025 at 16:18 - Order 909 : Table 30 Cashier Name Zenilakhe. Husband and I went for a sit down at the store , he specifically told the cashier what he wanted. I proceeded to tell her my order and re confirmed if she got my husbands order correctly. We sit down , one guy gives us the wrong order. We tell the guy what we ordered and he says its definitely not what's on the plate and says he will call the cashier. Cashier comes with a stinking attitude already, stands in front of us and opens her eyes at me. I proceed to tell her that my husbands order is wrong - its not what we ordered. She flat out says this is what we ordered, insulting our intelligence because that's not what we ordered. I even asked her why is she being arrogant about a human error ? I mean , she could just have apologized and asked us to top up the difference and we move on. But ? NO , she went on to be cheeky and so I asked her what must happen now ? because we need to eat and we need to have the right order. She refused to apologize and fix the order , she just said I'll call the manager for you and VANISHED into thin air. Manager comes, I tell her what happened , I ask her to call her cashier so we can sort the whole thing out before it escalates because at the end of the day the person who was wrong is the cashier , manager refused. I requested my refund. I am disgusted by this service. As we walked out , they were busy laughing at the grill. Is this the type of service we are supposed to receive?