1 reviews | Active since Nov 2015
Disgusting service by Nandos N1 city manager
Had the worst customer experience ever at Nandos N1 city. Ordered via drive thru only to be told that I must park and wait for my food. After about 10 minutes I walk into the store to ask about my order and the manager tells me they have no spinach and I ask for a refund. He goes for another 5 or so minutes and returns with the money and piece of paper that I had to sign. I refuse to complete that paper citing that enough of my time was wasted already and he refused to give me my refund. This absolutely cannot be the service we are expected to accept and I’m very disappointed not only by the fact that I had to wait over 15 for a simple order but also that no apology or form of explanation was given to me. I left without my money because I wouldn’t sign that paper.
Dear Siphumelele
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
Dear Siphumelele
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)