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1 reviews | Active since Jul 2017

26 Apr 2019, 20:12

Disgusting Service at Nando's Chilli Lane

On 26 April 2019, I placed an order at 17h41 at Nando's Chilli Lane, Rivonia. My order number was 8448 and entailed a full chicken (hot, cut into 8 pieces and well done), 4x rolls and a potato salad. The bill was for R237.00 including a delivery charge. The meal arrived on time and to my utter dismay the chicken was under-cooked: it was completely pink to the bone and was doused with extra sauce. My husband called the store and spoke to Frank (Assistant Store Manager) who refused to provide his surname or any further details. Frank was outright rude, did not acknowledge the complaint and took no steps to rectify the order. In fact, Frank conceded that the chicken was not under-cooked without even bothering to look up our order and was completely unprofessional. Needless to say the chicken was a waste and my family did not have dinner. Shortly thereafter, we proceeded to call the "Chirp Line" on three separate occasions and the three agents that are on duty have not resolved the matter to date. The aforementioned conduct on Nando's side has been exceptionally poor and as a consumer I would like to see further action taken to put me and my family in the position that we were in prior to receiving the uncooked food. Highly disappointing experience and would never recommend Nandos Chilli Lane!!!!!

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Replies (1)
Nando's
Nando's's reply27 Apr 2019, 16:30
Official
 Dear Naasha,  There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.  We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.  We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.  PERi-PERily yours,  The Nando's customer care team  Customer care:              *** Operating hours:           Monday – Sunday, 9am – 10pm (Including public holidays)