Disgusting service at Nando's Benmore !!!

<p>My colleague and I decided to have lunch at Nando's Benmore this afternoon (5 August 2016) at 1pm. We noticed that the place was busy as it was peak lunchtime patrons and we expected our food to be a bit delayed. We were not prepared for the disgusting service that we received.</p> <p>We ordered our food and proceeded to sit down and noticed that the table was dirty. We waited 20 minutes for our food and in that time the table was not cleaned. Our food arrived and the waitress proceeded to put the food down on the dirty table until I interrupted her and asked for the table to be cleaned. I then started cutting through my chicken and noticed that the meat underneath was slightly pink and undercooked and there was a bit of pinkish liquid oozing out. My colleague then stopped a waitress that was passing by and asked her to take the chicken back as it is not properly done.</p> <p>We then waited another 10 minutes and I received a piece of chicken that was half of what I ordered initially. I then went to the kitchen area and asked to speak to the Manager. After explaining that I cut up my chicken and did not even take a bite of it, as it was undercooked, and I sent back the whole piece of chicken, albeit some in pieces, he decided to question what I said by asking the waitress if this is the case. She told him that this is how the chicken was given to her, which is a lie (the chicken I got back was only the underside that is attached to the bone and not a whole quarter chicken). </p> <p> </p> <p>The manager then insisted that this is how they received the chicken and they just cooked the piece properly and gave it back to me. He then proceeded to question me about what happened to the wing that was attached to the piece of chicken. I do not eat chicken wings and had cut it off and placed it on the side plate at my table. This line of questioning imp**** that I was lying and that I had eaten pieces of chicken (undercooked chicken that I had an issue with). I then got very upset and said to the manager that I will not patronize their establishment ever again. I am a regular customer at Nando’s Benmore and eat there at least once or twice a week. If this is how they treat their customers, I would rather take my business elsewhere.</p> <p>I then told the Manager that I am disgusted that he is implying that I have eaten the undercooked chicken and am now lying about it in the hopes of getting a free piece of chicken and told him to keep the chicken as I no longer want it. He then had the audacity to block my path and offer me a takeaway.</p> <p>We paid for our meal before eating it and should be treated with respect and dignity if we have any issues with the food. As far as I know, in the food and hospitality industry, if anyone complains about food, the customer should be given a new meal instead of the meal that they had a problem with, minus the parts that were cut out.</p> <p>I will never use Nando’s Benmore again and I will ensure that I tell all my friends and family about this experience and ask them not to use this branch either. The company I work for also does bulk orders from Nando’s Benmore and they will also be hearing of this experience from me. I am also going to post this on social media so that other people know about this branch.</p> <p>This is disgusting and appalling Customer service. The manager needs to learn how to handle customers and their requests instead of treating their patrons like common ********* over a piece of chicken!!!</p>