1 reviews | Active since Feb 2017

29 Mar 2018, 20:23

Disgusting service at Centurion Lifestyle Centre Brunch

I just got back from Nandos at Centurion lifestyle centre and your service is appalling. My order was finished on time and packed but no called my order number is stood up twice to check if the pack that they packed and has been sitting there was my order and I was told twice that it was after 45min of waiting for my order I stood up again as they were now calling 4 order numbers that came after me. After asking for the 3rd time the guy realised that the order that has been standing there for over 30min was my order and at this point it was cold and soggy as I ordered two pita's I had no choice but to demand my refund and no one has apologised to me for the error or even offered to redo my order. I am not going back to that brunch as this was the 2nd time their service was appalling.

0
Replies (2)
Nando's
Nando's's reply30 Mar 2018, 09:31
Official

Dear *****gwa,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)

Nando's
Nando's's reply30 Mar 2018, 09:31
Official

Dear *****gwa,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)