1 reviews | Active since Jun 2014
disgusting service
We placed an order on 8 March 2016 at 6.45pm for delivery as we have several times before. Firstly they don't find us on the system because our details have been captured incorrectly previously. Now I had to go through all that of repeating my details yet again. The operator advises the food will be 45 min. 1.15 min later I call to check where it is? They tell me it has just left!!!! The food arrives 20 min later! Ice cold. Wedges is so cold it's like rubber. Chicken is slimy! Appalling! It in no way means because we ask for delivery and we not in the shop that we get leftover or disgusting food! We are paying for it! Just like everyone else. I'm utterly dissatisfied and disappointed. This is not my first putrid service from this nandos.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)