1 reviews | Active since Mar 2016
Disgusting service
I called Nandos call centre yesterday (01 March 2016) approximately 17:44 to order a meal for delivery and I was assisted by a lady called Ntombi. She said that my meal will be delivered in 45 minutes to an hour which I thought was already ridiculously too long but I agreed to wait at least 45 minutes to an hour. I had paid with my credit card. To my surprise the meal had not been delivered in an hour instead I got a call from Nonhlanhla approximately 19:15 who happens to be in the same call centre to say that the delivery guy needs 15 more minutes to get to my complex but guess what my meal only arrived two hours and 15 minutes later, 20:15 to be exact. I then told the delivery guy that he should take it back and get the manager to call me. I just wanted a refund and nothing else. It's the 2nd of March and I haven't heard from Nandos and no refund has been made. Not only did they spoil my appetite, they also treat their customers like ******* the same way their ******* service delivery is. I'm done with Nandos and will make certain that I take this to every media.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)