1 reviews | Active since Jul 2011
Disgusting Service
I bought a Double Up meal on sunday. I told them the 1 chicken we will eat in store. The other we will take as take away. However when we left we forgot to take the chicken. Immidiatly when i realised i forgot the other chicken, i called in the store and spoke to Ntombi. I explained to her that i was on route to Johannesburg and will pass pretoria again on Thursday. She even called me back 2 confirm everything and told me she wont be in store but she will leave a message with all my details. Today i went back and the manager told me they cant help me because Ntombi is not at work and she is not answering her phone that i must come. So am I expected to drive all the way from Jhb to Pta just 2 collect a full chicken? All my petrol and airtime, is it even worth it? If I was a white person I am 100% sure I was not gona be send back without the chicken. I am so disappointed and disgusted at the service
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,