Disgusting service

Today, the 11 October 2017 i called Nando's call centre on ********** and placed an order, this was at 11:15. i was told my food would take up to 60 minutes. At 12:25 i called again to enquire about my order, to my surprise the call centre transferred me to Carlton Centre who went aware of my order, i recalled and was advised that my order was at Ghandi square, however when they finally figured out where my order was placed i was given the delivery guy, whose name is Aries, contact number ********** , i proceeded to call him and his response was "i was given the wrong address so i came to do my other deliveries" this was at 12:45, anyway i then proceeded to give him the correct and was advised "i will be there in 5 min" @ 13:00 i recalled ARIES who ignored my call. i spent the next 15 min again trying to find my food which somehow no one could find???????????? EVENTUALLY Aries arrives, and did he arrive, to the point where SECURITY AT MY OFFICE NEEDED TO INTERVENE WITH THE SCENE HE CAUSED, which i haven't now explain to my bosses as to what happened. Once i had sent Aries the delivery man with the worst attitude I’ve come across to date who feels its ok to scream and fight with CUSTOMERS (for his and the company he works for mistakes) at their place of work the manager from Ghandi square called me, apologised and offered to send me the meals on the house. And my food eventually arrived @ 14:30. Aries again delivered my food with the same bad attitude, Nando’s WOW…. I also work in an environment where we deal with customers and I can guarantee if any of my subordinates treated customers like Aries their job would be on the line (1) SORT OUT YOUR PROCESSES (2) YOUR STAFF NEED SOME SORT OF CUSTOMER SERVICE TRAINING.