DISGUSTING SERVICE

I'm VERY Disappointed with Nandos Pretorius Service. We placed a Delivery Order No 97 at about 12:10 and received it at about 13:30, the order was R295.70 for a Festive Meal and Full Chicken & Rols. When I got to the office to share the meal, there was no Jumbo Chips, when I tried calling immediately the line was busy and engaged, then decided I will go after work. When I got there, I found the Manager by the name of Mpho who told the guy who was in charge at the time has knocked off, and he doesn't know what happened at the time. I asked that so he won't be able to help and he told me and he won't be able to refund me because it's a Jumbo then told me he will give me chips, I told him what am I going to do with Jumbo chips he would rather give me something that equivalent to the Jumbo chips price then he refused. Then I told him I would take it up with the Head Office, if this is how your shops treat customers then Nandos is in the wrong business. I hope you sort this out cause I'M SO ANGRY WITH THIS LOW CLASS SERVICE )-: