1 reviews | Active since Sept 2018
Disgusting Nd bad service
I had a very bad experience and a stinking attitude from nando's Jabulani mall, I called for an order it was on a Sunday 2nd September at 15:48, I couldn't drive to go buy food hence I thot it was convenient for me to call for nando's food delivery but to my surprise the delivery came at 17:30, food was cold order was wrong, I oderd a full chicken with four slides on a side but no all was rong, matters got worse when I called and spoke to the manager by the name katleho tshekela took my call and promised to get back to me with my order number 3678/183696, I then took an initiative to Cal bac the restaurant after 15 minutes she then gave an excuse abt the driver ishmael getting lost, when Ishmael got to my house he gave a different explanation when he told me the restaurant was busy, I am so disappointed and furious because I had visitors and also I rejected the order and took Uber with my own money to go to buy the food personally, when I got to nando's Jabulani they showed no remorse not even looking apologetic abt their mistake and bad service, for a manager like katleho to have attitude will bring a fall to your business and a bad image to customers, I am so so disappointed and saddened by Jabulani nando's, my airtime, Uber money efforts and also me not being able to serve food for my visitors.
Pontsho O ********** 05 **********
Dear Pontsho,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Dear Pontsho,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)