1 reviews | Active since Aug 2018
Disgusting Nandos service & food
Dear Nandos,
To be honest, this doesn’t even warrant one star!
Last night (12 August 2018) I went and bought food for my family. I called ahead of time to order the food so that I wouldn’t have to wait long. I ordered my food from the Nandos in Glen acres shopping Centre.
When I got to the Nandos, I checked my order. Firstly they got my pita wrong. It was supposed to be a veg Avon and pickled onion pita but they put chicken in it. I complained and they fixed it.
I got home and unpacked the food and was highly disappointed. The peri crusted wings were not even wings at all. They were smaller than my pinky! They forgot to give me my chips for the pita meal which I paid for and the pita that was remade wasn’t even what I had ordered. Yes it was veg but once I started eating it, I realized that it was just a regular veg pita and not the veg Avo and pickled onion pita that I ordered. Not only that but the veg patty was rock hard in some places! I actually couldn’t bite through the patty in most places.
Now I would have gone back to Nandos but it was already late in the evening and we were hungry. I wasn’t about to drive another 15 minutes to Nandos, wait probably 15-25 minutes for them to fix my whole order and then drive 15 minutes back home. It would have been past 9 if I had done that.
Nandos I am very disappointed and wasted R300 on a meal that was barely a meal, wasted my time and petrol!
Not impressed
Laila
Dear Laila,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Dear Laila,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)