1 reviews | Active since Jun 2017
disgusting experience - banburry crossing
<p>i went to nandos with my wife on 10/06/2017 it was 09:55am , my understanding was they open at 10am. my wife went to the door at 10:15am and was told to wait outside untill the staff finish have breakfast. i caqlled the customer care line and complained. when my wife eventually went inside mto place her order she was asked if she was the one that complained which means the store was notified immediatly. we then took our food home to eat and noticed that the salad was rotten and the chicken was not cooked properly. i called the manager and told her to replace my whole meal. they eventually delivered my meal and my chips was missing, i called the manager and she gave me so much of attitude about it. after non stop phone calls and useless service i went into the store for my refund. the manager stood next too me but never greeted me, she spoke to the other staff in her language and they all started staring at me. i took my refund and went to another branch. on sunday morning the area manager Shuaib called me to apologise and said he will be at the branch during the course of the week and will call me. as expected he never called me back so i called him on 15/06/2017 to find out what was going on , he told me he was busy and will call me the following day. on the 16/06/2017 he never called me back which was no surprice and i told him to forget calling me because i have other people to contact.</p> <p> </p> <p>i would really appreciate it if the regional director or someone big in charge contact me as this type of customer service is not forgettable.</p> <p> </p> <p>i can handle bad service but what i cant handle is people giving me rotten food out of spite especially after i paid alot for the meal.</p> <p>i have the contact details of the ceo and have no problem contacting him</p> <p> </p> <p>can someone please call me urgently to discuss this matter. i do not want to deal with the area manager again.</p> <p> </p> <p>the store manager should be fired for her pathetic way of dealing with the stuation</p>
Dear Keelin,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Dear Keelin,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)