SB
Sam B

1 reviews | Active since Mar 2017

30 Mar 2017, 18:48

Disgusting Customer Service

<p>Just experienced the WORST service from Nandos Rivonia and will never be ordering or recommending Nandos again. Not only was the restaurant manager unapologetic and rude, but after waiting for our ordered food for over an hour and a half, and after us historically using that branch over 10 times for delivery, we are told they don't deliver to our area... not one phone call was made to inform us of this sudden change nor did the lady who took our order inform us of this before making us wait an hour and a half.</p> <p>I am disgusted at the customer service I have experienced and will not let this go so easily.</p>

0
Replies (3)
Nando's
Nando's's reply31 Mar 2017, 14:43
Official

Dear sam

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)

Nando's
Nando's's reply31 Mar 2017, 14:43
Official

Dear Sam

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)

Nando's
Nando's's reply31 Mar 2017, 14:44
Official

Dear Sam

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)