SN
Sherwin N

1 reviews | Active since May 2017

26 Sept 2017, 20:48

Disgusting Behaviour for Some one else's Belief

I had ordered the Red Onion and Avacado Veg Wrap from Nando's in Parrow however upon arrival, it had chicken in it. I told the lady behind the counter that I am a vegetatrian and they have made a mistake with my order. She told her colleagues that I am a **** and shrugged off back to the kitchen, where i noticed that she took the chicken out with her hands and replaced it with Veg. I did not want to argue any further as I afraid she would do something if I sent it back again. I eventually gave the food away. This is an utter disregeard to my beliefs.

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Replies (2)
Nando's
Nando's's reply27 Sept 2017, 11:57
Official

Dear Sherwin

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Nando's
Nando's's reply27 Sept 2017, 11:57
Official

Dear Sherwin

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team