SK
Sivuyile K
1 reviews | Active since May 2020
13 Dec 2022, 18:31
DISGUSTING AREA MANAGER AND HIS STAFF NO REGARD FOR CUSTOMERS
I bought myself and kids 4 quarters last week 1.The Manager, Call center agents & Phumlani were by no means an expression of customer service no empathy was app**** to my case, I had to remind them they wasted my airtime and failed to resolve my issue to date they expect me to go to the store again as if I am desperate for chicken the area manager who was supposedly going to assist me a day has gone with no contact from the CANAL WALK NANDO'S I am seething with rage for their lack of customer service I am never going back there again so disgusted.
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Replies (2)SK
Sivuyile K's updateReviewer Update
14 Dec 2022, 14:01I still have not heard from you till to day you guys are you sure about sorting queries?
SK
Sivuyile K's update14 Dec 2022, 14:01
Reviewer Update
I still have not heard from you till to day you guys are you sure about sorting queries?
SK
Sivuyile K's updateReviewer Update
17 Dec 2022, 20:19Good day
I have spoken to various agents and have been wasting my airtime chasing up an error done by Nandos on my part and they have not yet delivered what they had promised to.
Today on the call customer service agent, Daphney could not assist in resolving this error timeously instead she said I must wait for Monday to get a response where as the store sent an email requesting them to authorize the gesture of goodwill well I am not happy with the amount the manager has agreed to seeing that it has taken so long to have my query resolved the service is shocking.
I have spoken to various agents and have been wasting my airtime chasing up an error done by Nandos on my part and they have not yet delivered what they had promised to.
Today on the call customer service agent, Daphney could not assist in resolving this error timeously instead she said I must wait for Monday to get a response where as the store sent an email requesting them to authorize the gesture of goodwill well I am not happy with the amount the manager has agreed to seeing that it has taken so long to have my query resolved the service is shocking.
SK
Sivuyile K's update17 Dec 2022, 20:19
Reviewer Update
Good day
I have spoken to various agents and have been wasting my airtime chasing up an error done by Nandos on my part and they have not yet delivered what they had promised to.
Today on the call customer service agent, Daphney could not assist in resolving this error timeously instead she said I must wait for Monday to get a response where as the store sent an email requesting them to authorize the gesture of goodwill well I am not happy with the amount the manager has agreed to seeing that it has taken so long to have my query resolved the service is shocking.
I have spoken to various agents and have been wasting my airtime chasing up an error done by Nandos on my part and they have not yet delivered what they had promised to.
Today on the call customer service agent, Daphney could not assist in resolving this error timeously instead she said I must wait for Monday to get a response where as the store sent an email requesting them to authorize the gesture of goodwill well I am not happy with the amount the manager has agreed to seeing that it has taken so long to have my query resolved the service is shocking.