Disgustin customer service at liberty promenade mitchells plain from Joel the manager.

I had the displeasure of placing an order at nandos liberty promenade . Placing an order of close to R700.00. Called at 14h30 amd requested delivery at 16h30 . The order on the slip we received was only placed at 15h45 . . The order was delivered at around 7pm . When we called to complain about late delivery we received really ****ty service from the manager named Joel . Who had the audacity to tell us we are wasting his time when he could have been playing our order or making our order. When it was delivered the order came minus the salad which we had ordered with our meal as we had guests. They had to wait almost 2.5 hrs for their food. This is disgusting. The salad was eventually delivered after 8.30pm when the driver was on his way home . We have requested a call back and explanation as to why the order was so badly mixed up . And late. The one portion of the order was an half chicken (, 2 ,breast portions ) it seemed as of the white meat bready portion had been cut away so we did not receive a full order. Absolutely disgusting service . I wish this to be addressed at national level and the manger be demoted and taught proper people s****s when dealing with paying customers. I wish a full proper remake order as compensation to be remade and delivered by the mentioned manager himself . On time . One minute late will be considered a late delivery . And another complaint will be logged m 8. The manager initially refused to give his name and informed by the driver who. The driver was instructed to not give the meal which was over 2 hrs late before payment had been made. Rude and absolutely m the tape recording can be taken and listened to when the so called manager hung up when asked for his name claiming that the line as bad . I wish a call from national head office within 72 hrs or further social media correspondence will be entered into .