eC
ebrahim C

1 reviews | Active since Nov 2012

12 Sept 2015, 18:40

DISGUSTED SERVICE RECEIVED

ON SAT 12 SET WE VISITED TRADE ROUTE STORE TO BUY A TAKE AWAY 2 X STRIPS & RICE & A CHICKEN FILLET / THE STORE WAS EMPTY AS HELL WIT A MAX AMOUNT OF 5 TABLES IN THE STORE WHICH WERE OCCUPOIED AT THE TIME. WE ORDERD THE FOOD I WAS WITH MY WIFE & 2 GIRLS 5 & 4 YRS OLD ONE WAS IN THE TROLLEY ABOUT TO FALL ASLEEP AFTER THE BUSY DAY OF SHOPPING WE DONE THE ARROGANT MANAGER NAMED SIPAMNDLA ASWELL AS STAFF MEMBERS MADE ME KEEP HER AWAKE & TAKE HER OUT OF THE TROLLEY FOR SOME STUPID REASON THAT THEY CAN PARK THEM AT THE DOOR / I TELL THE GUY UR SHOP IS EMPTY & WE ARE SITTING & WAITING OUT THE WAY AS SHE WANTS TO SLEEP HE ADAMANT SHE HAS TOO COME OUT SO I TELL HIM TAKE UR ORDER OF FOOD & CANCEL RETURN MY MONEY SO I CAN GO HE SAYS NO. SO WHAT KIND OF POLICIES DO NANDOS OPERATE BY IF THEY CAN TREAT CUSTOMERS LIKE THAT I FOR ONE WILL NEVER VISIT A NANDOS STORE AGAIN. I DEMAND A WRITTEN APPOLOGY FROM THE MANAGER & THE OWNER OF THE STORE FOR THE DISSGUSTING SERVICE WE RECEIVED. WE BUY AT THE GLEN STORE ON MANY OCCASIONS WITH TROLLEYS & WE NEVER HAD THIS PROBLEM. FOR HIS ARROGANCE MY CHILD DIDNT GET THE NAP AT THAT TIME CAUSING THE WIFE TO MAKE HER SLEEP LATER FOOD WAS COLD WHEN SHE ATE.

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Replies (1)
Nando's
Nando's's reply12 Sept 2015, 19:07
Official
Hello ebrahimc,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)