FA
Farzanah A

1 reviews | Active since Apr 2019

21 Feb 2021, 19:13

Disgusted by nandos waterfront staff .. Gail and Xolelwa

After my family and i ordered at nandos waterfront and opted to sit in, a waiter told my parents they can come in and sit so long whilst they clean our table as soon as my parents went in another waiter named Gail abruptly tells my mom "no wait until i call u",how do u speak to a senior in that manner firstly and loudly humiliating my mom. SECONDLY both the waiter Gail and Manager Xolelwa tells us after we started eating that my 5 year old cannot eat her meal at our table and that she will have to sit on the outside.. 5 year old????? Seriously this is amidst our meal.. so basically what she is saying my 5 year old should leave our table .. how dare she.. anyone who knows me knows im a die hard nandos loyal fan... but no ways... if this is the way your staff handle seniors and minors .. then u should find a new way to train them ...

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Replies (1)
Nando's
Nando's's reply22 Feb 2021, 11:53
Official
 
Dear Farzanah,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
 
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
 
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
 
PERi-PERily yours,
 
The Nando's Customer Care Team
 
Customer care:              ***
Operating hours:           Monday – Sunday, 9am – 10pm (Including public holidays)