Disgusted and appalled

March 28th, after traveling for hours, I was asked to get Nandos for supper. No problem... we stop at Nando's in King Williams Town, I place my order and ask the cashier how long it would take to which she responds "10 to 15mins". 20 minutes go by and I'm now starting to upset myself because many who came in and placed their orders after me had received their orders and left. I log a complaint on the Nando's website (who I'm still waiting on a call from). The Manager after 30mins sends someone to me to ask what I am waiting for (the flippen audacity) and he takes my slip. I walk up to the Manager and request that my order be canceled and I be refunded. The kitchen staff refuses to even start my order because they are to busy chit chatting. The Manager who now ignores my request to cancel my order (twice) steps in and frantically starts basting random chicken pieces on the grill (35minutes later). I took the chicken, got home and removed my order from the bag. To my horror, the chicken pieces received was BUTCHERED to the point where there was hardly meat on the pieces. I was disgusted and appalled especially after spending all that money.