MM
Marcell M
1 reviews | Active since May 2018
01 Oct 2020, 20:16
Disguised
Im very disappointed in the service i received at Kimberley nandos, i ordered my food at 19H00 i get there at half after i drove almost 15km too get the good just too find out they dont have winglets which i ordered on the phone for my son they dont have the water and wants too instead give my son water, they can however give me a quarter chicken and chips but i have too pay in? What if at that moment i didnt have that money, its not right im really disappointed this is not the service one gets when you come from a busy day at work,
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Nando's's replyOfficial
02 Oct 2020, 09:59Dear Marcell There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
Nando's's reply02 Oct 2020, 09:59
Official
Dear Marcell There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,