Disgruntled Customer

To whom it may concern:

Myself and my Fiance went too Nandos N1 City on Thursday, 07/12/2017 and placed an order for the festive meal (x1 full chicken with 3 sharing sides & 2lt cooldrink, 4 rolls, wedges, coleslaw).

We go too this specific Nandos once every month.

20 minutes went by and we had not received our order and customers who arrived after us had received there order and yet we were still waiting. I then went too the counter and asked what's happening with the delay, the teller took my slip and walked away without asking me too wait or be seated.

The waiter that delivers the orders too the sit-in customers asked me where I was sitting and did not apologize for the delay.

An additional 15minutes went by prior too us receiving our order. We then received our order and the chicken & wedges were cold.

My slip was not returned after I had asked for it.

Due too the frustration of the delayed order we only ate 1/4 of the meal and left.

We logged a complaint on the nandos website and was contacted by Marlon (Area Manager) who had assured me that this kind of service won't happen again.

I then requested the Manager too assist with a complimentary meal and I was told that he'd 1st investigate the issue prior to confirming the complimentary meal.

7 hours had passed and still no feedback from the Manager.

I don't mind the delay or bad service, however don't make empty promises by saying you'll contact me and don't provide any further feedback.

How can I promote Nandos if my query is unresolved.

Please provide positive feedback, as I feel complaints should be resolved within a sufficient turn around time.

Kind Regards,

Disgruntled Customer.