Disdainful Nandoa

I ordered what was meant to be supper for my family last night at 17:40 from Nandos Cresta. The order was placed online and was meant to delivered by 18:30 according to the SMS from Nandos. At 18:40 we had no food and upon calling the store was told the driver had just left with the food, we would have it in the next 10 - 20 minutes. By 19:00 there was still no food and upon calling the store again to cancel the order and obtain a refund the only question I got asked was who the order was for and that it was cancelled. How appalling! No apology, no indication of how to go about getting a refund, just acceptance of a cancelled order after waiting for over an hour for food. What irks me most was having to make an alternative plan for supper at supper time.

Given that you don't value my mere R294 patronage, please advise how I go about having this refunded. I assure you I shan't be bothering you with my money again.