Disatisfaction of Product (Hot Pot)

Whilst visiting Cape Town this past weekend, my family and I decided to purchase food from the above mentioned store. On the 06.01.2018 at about 19:00 we entered the Nando's franchise. The store was relatively busy and we waited approximately 30 minutes for our order. The item that caused the hold was the famous hot pot. I then advised the lady that I do not want to sound or be difficult and insisted that once the order was complete that I would kindly request fresh chips as half my order was waiting for about 20 minutes and by then the chips would have been cold. The lady agreed and provided me with fresh hot chips, when the order was complete. Upon our arrival at our hotel room, my wife discovered that there was more rice and veg and what seems to have been 1pce of small piece of chicken that was shredded to make up the meal. My wife was not impressed, and being approximately 23km from the store I was not willing to drive all the way and complain. Upon my arrival at work today 10.01.2018, I called the Nando's Complaint line and spoke to Palesa. She then requested a photo to confirm my complaint and requested a copy of the till slip to confirm my visit to the store. When I advised that I can't provide any of her requirements she advised there is not much she can do to assist. I advised her that this is not acceptable and that I would be going to social media to raise my views. All she said was sorry, but I can't help and apologized for the experience. This is not acceptable, as I am well known at Nando's Cape Road and Nando's Summerstrand, as I drive 30km from Uitenhage to PE to enjoy Nando's, and for a loyal customer to be brushed off like this is bad for business. As much as I like Nando's, I guess I will be forced to rather spend my money at a store that values me as a customer. No more Nando's for me.