Disappointment

On the 27th April, I placed an order as the lights went off, the order failed to go through, we phoned in, one of the staff members said they can see the failed attempt on their side and that she will just re-place the order. An hour went by and we still did not receive our food, we called in and they said that they did not find my name on the system or an order with my name on. We then had to place the order again, we waited for over 2 hours before we had our food, the lights even went back on, we ordered food at 14:10, only received our food at 16:45. The food was cold and not R500 worthy. Very disappointed in the service received.