Disappointing Service, Wrong Order
I was impressed with the appearance of the new concept store in Blackheath but extremely disappointed with the service there. I visited there on Monday 16th February. I wanted to order the 'Tender Chicken, Veg & Saucy Rice' meal but I was told by the lady behind the counter that the only veg is cabbage and not grilled veg?<br> I then ordered two of the Chicken Strips & Spicy Rice (Lemon & Herb flavour) dishes for takeaway. Only once I had left and opened the box did I see that the chicken had a orangey sauce on it which was clearly not Lemon & Herb and certainly wasn't Lemon & Herb upon tasting it. I am so disappointed that what I wanted to order I could not and also what I ordered and paid for was wrong! How can it be so hard to provide the correct chicken flavour on the order?
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS - 59818
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)
Best regards,
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS - 59818
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)
Best regards,
