Disappointing Service Experience at Nando’s Montana

Dear Nando’s Customer Service,

I hope this message finds you well. I am writing to express my disappointment with the service I received at the Nando’s Montana branch on the evening of 12 October 2025.

I arrived at the restaurant around 20:50 yesterday and was informed that only the card machine was working, and cash payments were not accepted. However, when I requested assistance from the manager to accommodate a cash payment, I was met with rudeness. The staff member insisted that they only accept cash at that time and refused to help further. His response was dismissive and unprofessional, which made the situation very frustrating.

As a loyal Nando’s customer, I was surprised and disappointed by this level of service. I hope you will investigate this matter to ensure that such incidents do not happen again and that staff are better equipped to handle customer concerns with respect and understanding.

Thank you for your attention to this matter. I look forward to your response.

Kind regards,