Disappointing

I really love your chicken i but it regularly cause i still believe you are the only store that kept things original, but on Tuesday it was so disappointing buying at Nandos Lakeside mall my chicken was not well done and tasted a bit offish and old and only tasted that when i get home after a long day i had all i could do was just throw it away with a painful heart when i saw my kids looking at me with those broken heart eyes.