Disappointed customer

<p>Good day <br />On the 14th August 2016 I took my family out to our regular nandos in Brackenhurst Alberton. We ordered a full meal which included a full portion of giblets hot flavoured however when we received it the giblets were cold and were much milder than our usual. We then asked our waitress Ntombi to get the cook to fix it for us. After a period of time the manager Sibusiso came back to us telling us that he had just tasted a mild flavour of giblets aswell as "OUR" order of giblets and our order tasted much hotter so he did not see what the problem was. I found this type of customer service highly unprofessional and disappointing. On our previous visits the manager Ryan and waitress Mbali had always given us the best service. Disappointed : A regular nandos consumer.</p>