Disappointed and I won't be back.

I'm so disappointed. We ordered 2 burgers and 2 large chips and asked for the free Rubro drinks advertised at the entrance. The cashier declined, said she would deal with it later, made us wait while she helped 2 more customers. I then went back to the till to insist she help us. She tried to find every excuse to refuse us the special. Each reason she gave we refuted by referring to the advert. Eventually she grudgingly gave us the cans of iced tea, but we left with the realisation that service excellence is not a priority, particularly as it was quite obvious we were the only Caucasians in the branch and she was not happy to serve us. I'm really sad, I love my SA and promote our country at every opportunity. But things are changing. I won't be back, Zinhle.