Disappointed

On the 3rd of July at 12:45 I ordered Online that didn’t go through, was called by the Nando’s call centre consultant to advise that she has done the order manually as it didn’t go through online. Delivery will be done at 13:45. The order came at 14:30 when I called Nando’s Rosebank they said the call centre will say anything. My disbelief was there was no empathy order came late an hour late. Reason we order online is for quick service. I am very disappointed and the response I received from them.