Disappointed

I mrs khan and 12 other family members went to sun city on the 28th for the day. We had a lovely day but as the day drew to a close we became hungry and started out to look for a place to eat. We chose nandos sun city. As we entered we asked if there was place for 13. We were told no we dont cater for so many. I told my mom and aunt to sit so long we will make a plan. As my dad isnt well. He has prostate cancer and dementia all of them are diabetic. They cant be kept too hungry for too long. My sister my husband and i proceeded to the till to make our order. We wanted three full chicken specials worth R220 each and a separate quarter and all the sides. We were told at the till we cannot be served we have to take away. So my sister asked again we sitting in so the lady at the till said again we only do take aways. So we thought it applies to all. However when we sat, we were seeing people being helped and served. What was wrong with us. Why all the exclusions. Wen the food was ready my brother woke up and went to asked to see the manager Benedict she was apparently very rude and unhelpful claiming that the fault lies with us we were suppose to request to sit in and eat. We were helpless at this stage workers taking their time to bring plates and glasses for u to use. Eventually i got angry and asked the bosses name and requested his number which fell on deaf ears. Unfortunately i went to social media with the hope of help or some sort of help or compensation for the bad treatment. I mrs Khan till now received no communication whatsoever. The owner did however contact my nephew of 21yrs of age with an apology and looking into the matter. And they will get back to us. Thats it. I feel this is just pathetic and horrible. I to date havent received any form of apology or anything for that matter. They did however request me to inbox my details. Its still sitting there. That is the reason i came to hello peter.