SS
Siboniswe S

1 reviews | Active since Oct 2011

18 Jul 2015, 22:14

Did not get what I've paid for

Oops when a restaurant rob me , yesterday I bought a meal for 147.00 at Nandos (full chicken meal) when I gethome I only rearealised that their chickens has got 3 drumsticks an its only 7 pieces with a half drumstic , then I decided to phone the shop because my kids were already eating and its when I spoke to Philile who said they will get back to me but noone has contacted till now so I'm assuming they all aware of this scandal that's going on there *****ing from the people ,just want to warn each and everyone that buys from the shop , check your order before you leave the shop , the first time this happen to me I thought mayb I took wrong order bt hey I was wrong..thanks to you I dnt think I will ever buy from that branch ...\THANK YOU FOR *****ING FROM YOUR CLIENTS."

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Replies (2)
Nando's
Nando's's reply19 Jul 2015, 10:26
Official
Hello msihlezi,

Thank you for taking the time to submit your feedback through the Hello Peter website.

At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!

Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.

That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!

Regards,
Nando's Customer Care

Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
SS
Siboniswe S's update18 Feb 2017, 10:18
Reviewer Update

No one gotten back to me to date