1 reviews | Active since Jul 2018
Did not get what I ordered with a side of BAD service...
i would like to start by telling you how (Nando's Malibongwe Drive) wasted my entire lunch and spoiled my entire day.The umpteemth time that i did not get what i ordered. This time I ordered and paid for a lemon and herb meal and got hot instead.i immediately contacted the store to notify them about the discrepancy and the manager assured me that he would rectify by sending me the correct order in 20 min after calling twice and waiting for an hour without a response. I eventual had to go back to the store to get a refund as the manager still didn't resolve the issue.i feel that Nando’s has no high standards or good customer service..worst service I've ever received form this franchise.
Dear Riyaan,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Dear Riyaan,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)