MS
Merryck S

1 reviews | Active since Jul 2018

06 Jul 2018, 23:08

Did not get what I ordered

Nando's, N1 City, Cape Town, 06/07/2018 The umpteemth time that we did not get what we ordered. This time I ordered and paid for a full portion of livers, R47. I have a photo to show that I got a starter portion. I do not have a photo of the roll we were supposed to get, because there was none. There were also no serviettes, sauces or anything else, so the fairly dry breast had to be eaten fairly dry. I have phoned and spoken to a Mr Phumlani, who said I should pop in to speak to him. I shall do so, and I will report back on what transpires.

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Replies (3)
MS
Merryck S's update09 Jul 2018, 22:24
Reviewer Update
Update. I have had a call from Nando's to say that next time I visit, I can collect a full size chicken liver. Very generous, since that is what I paid for in the first place, yes?
Nando's
Nando's's reply10 Jul 2018, 11:04
Official

Good day Merryck Snyman,

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

Kind Regards

The Nando's Team

MS
Merryck S's update03 Aug 2018, 22:25
Reviewer Update
Report back, as promised. Went for the monthly Nando's and Mr Phumlani was true to his word and gave me a portion of chicken livers on the house. The rest of the order was correct too. All's well that ends well.