Despicable NANDO's Florida, Johannesburg

<p>I want EVERY hard working citizen of South Africa to know about the following completely unpleasant, sub-standard service and arrogant attitude we were subjected to on Monday evening, 29 June 2017.</p> <p>The Nando's Florida branch is an eatery many of my friends have been trying to convert me to since moving into the area about two months ago.</p> <p>When I was invited for a meal there, I was especially keen to compare it with the pleasant and efficient service I' m used to at other les****orbitant chicken fast-food eateries.</p> <p> </p> <p>At the cashier que, after waiting about twelve minutes we ordered one chicken leg meal with their hot sauce, and one chicken breast with their mild sauce and two softdrinks to accompany the meals, coming to a total of a whopping R125.00 (!!!).</p> <p>Because we were both engrossed on our smartphones we did'nt really mind the thirteen minutes I had set on my timer.<br /> <br />However, with incorrect sauce labels on the meals, I half choked to death on the extremely strong hot pungent sauce on the chicken-breast. I coughed so much I had to swallow enough of my cool-drink till the burn in my throat somehow almost went down. We also discovered that they had put the mild sauce on my friend's chicken leg instead. I imagined how this inefficient service would've turned out had it been a little child ! And all this mix-up despite the cashier verbally repeating the order to us previously at the till.</p> <p>When asking the waitress for the manager all we got was almost inaudible mumbling. So my pal got up and stormed to find the manager.</p> <p>As my friend walked to the manager, the waitress gestured behind his back, signalling to other customers as though he was a customer just trying to be difficult!<br />Shortly after ward, a young lady came to our table and attempted to explain that as per the receipt/order, what we received is what we ordered. We told her again that the order was wrong: chicken leg with hot sauce and chicken breast with mild sauce ! She said she'd see what she could do and took only one plate (the chicken breast with incorrect hot sauce) away.</p> <p>The waitress returned with THE VERY SAME CUT-UP PIECE OF MEAT and threw the plate in front of me. What do they use to RINSE-OFF sauce from a piece of meat ?</p> <p>Now, I don't know about you but when someone returns a food order to the table in such a rude and disrespective manner, my dignity and temper questions why I chose to pay patronage there in the first place. The meal on the plate was so disgustingly placed/dressed I got the distinct impression that they were definitely NOT interested in impressing me with courteous manners and civil grace. The common decency one expects when parting with good, hard-earned money!</p> <p>We both lost our keen appetites as complaining one more time would be below our dignity.</p> <p>I was also offended that the call-centre person we called did not know the full name of the manager at that particular branch.</p> <p>It's now Thursday 1 June 2017 and this happened Monday 29th May and still nothing from them.</p> <p>Nandos promises feedback/response, yet still we haved receive a "no show" for over 24 hours. It speaks volumes about this company's acceptance of despicable, sub-standard service! I am personally going to endeavour to tell as many people as possible about this in the hopes of convincing huge corporations to respect and serve the man on the street as it is us who keep them going. I may not be the most filthy rich customer paying thousands of rands toward my order, but that shouldn't be the measure Nandos uses to guage whether I deserve to be treated as a human being or not!!!</p>